1/31/2018 19:02 Lisa Burgess: Lisa Burgess, ULM in northeast Louisiana
1/31/2018 19:02 Kristy Padron: Kristy Padron, Florida Atlantic University Libraries in Boca Raton.
1/31/2018 19:02 Travis Nace: Travis Nace from GWU Himmelfarb (health science library) great to be here!
1/31/2018 19:02 Holly Mills: Holly Mills, Tennessee Tech University, Cookeville, TN
1/31/2018 19:02 Corey Seeman: Hi everyone - Corey Seeman (University of Michigan)
1/31/2018 19:02 Penny Glassman: Penny Glassman, UMass Medical School
1/31/2018 19:02 Kimberly Arleth: Kimberly Arleth - Loyola Notre Dame Library (Baltimore)
1/31/2018 19:02 Tess Grynoch: Tess from UMassMed here
1/31/2018 19:02 Chelsea Kaiser: Hi! I'm Chelsea from Taylor & Francis
1/31/2018 19:02 Violet Price: Violet Price, SUNY Downstate Medical Center Brooklyn NY
1/31/2018 19:02 Nina Peri: Nina Peri from Fairfield University, DiMenna-Nyselius Library
1/31/2018 19:02 Sara Wilson: Hello! Sara Wilson, Temple University Libraries (Philadelphia)
1/31/2018 19:02 Mohamed Hussain: Mohamed Hussain.
1/31/2018 19:02 Ellen Sayed: I am Ellen Sayed from Medical College of Wisconsin
1/31/2018 19:02 Katherine Hinnant: Kate Hinnant, University of Wisconsin - Eau Claire
1/31/2018 19:02 Mark Engebretson: Mark Engebretson, Director of Communications, University of Minnesota Libraries.
1/31/2018 19:02 Diane Sotak: Diane Sotak from University of Portland (raining here).
1/31/2018 19:02 Robin Maddalena: Robin Maddalena and Nancy O'Sullivan from Assumption College in Worcester, MA.
1/31/2018 19:02 Kate Seago: Kate Seago, University of Kentucky
1/31/2018 19:02 Catherine Martin: Catherine Martin, NNLM NER
1/31/2018 19:02 Carolyn Valliere: Carolyn Valliere, ASCE , Reston, VA
1/31/2018 19:02 Debra Harmon: Debra Harmon (LSUS)
1/31/2018 19:02 Robert Boissy: Robert Boissy, Springer Nature
1/31/2018 19:02 Chris Moffitt: Chris Moffitt Durham, NC
1/31/2018 19:02 Marilee Birchfield: Marilee Birchfield, University of South Carolina, Columbia
1/31/2018 19:02 Annie Harrison: Annie Harrison, Brandeis University in Waltham, MA
1/31/2018 19:02 Melissa Funaro: Hi everyone. Melissa Funaro here from the Yale Medical Library
1/31/2018 19:02 Stephanie Ferretti: Steph Ferretti PCOM
1/31/2018 19:02 Liangyu Fu: Liangyu Fu from University of Michigan
1/31/2018 19:02 Todd Burks: Hi, I'm Todd Burks, Teaching & Learning Instructor from UVA
1/31/2018 19:02 Trudy Knudsen: EBSCO School and Public Library Product Management Team - Boston
1/31/2018 19:02 Maria Laura Montagna: Hi, Laura From UN library in NY
1/31/2018 19:02 Kenneth Biggs: Kyle Biggs, Northern Kentucky University
1/31/2018 19:02 Katie Edson: Katie Edson from Michigan Tech University
1/31/2018 19:02 Lynn Bissonnette: Hi. My name is Lynn Bissonnette (Université de Moncton, NB, Canada)
1/31/2018 19:02 Rebecca Caton: Becca Caton, Midwestern University (Downers Grove, IL)
1/31/2018 19:02 Erin Wachowicz: Erin Wachowicz - Yale University
1/31/2018 19:02 Alina Ladyzhensky: Alina Ladyzhensky - Library Marketing Associate at Taylor & Francis. Hi everyone!
1/31/2018 19:02 Matt Person: Matt Person
1/31/2018 19:02 Matthew Noe: Matthew from UMass Med *waves*
1/31/2018 19:02 Mark Berendsen: Mark Berendsen, Northwestern University Chicago
1/31/2018 19:02 Susan Kendall: Susan Kendall MSU Libraries
1/31/2018 19:02 Andrew Waller: Andrew Waller, University of Calgary
1/31/2018 19:02 Jennifer Maddox: Jennifer Maddox, University of North Alabama
1/31/2018 19:02 Janice Hall: Janice Hall
1/31/2018 19:02 Arlene Simpson: Arlene Simpson
1/31/2018 19:02 Jodi Poe: Jodi Poe, Jacksonville State University, Jacksonville, Alabama
1/31/2018 19:02 DeDe Leshy: DeDe Leshy, Cedars-Sinai Medical Center
1/31/2018 19:02 Suzanne Bombard: Suzanne from U.Va.
1/31/2018 19:02 Nathalie Richard: Nathalie Richard, Universit/ de Moncton in New-Brunswick Canada
1/31/2018 19:02 Penny Cowan: Penny, Shelby, Courtnay, Helene, Pat from the University of the South
1/31/2018 19:02 Jennifer Eltringham: Jennifer Eltringham, University of Colorado Colorado Springs
1/31/2018 19:02 Marcie Hernandez: Hi from Texas!
1/31/2018 19:02 Rebecca Boudreau: Rebecca Boudreau Topsfield, MA
1/31/2018 19:02 Kim Powell: Kim Powell- Emory University, Atlanta GA
1/31/2018 19:02 Barbara Hood: Barbara Hood
1/31/2018 19:02 Marie Seymour-Green: Marie from U of Delaware
1/31/2018 19:02 Christy Wrenn: Hi, Christy Wrenn from Centenary College of Louisiana
1/31/2018 19:02 Doug Bates: Doug Bates - Tennessee Tech University
1/31/2018 19:02 Jackie Szmaja: Jackie Szmaja - Proceedings of the National Academy of Science (DC)
1/31/2018 19:02 Susan Allen: Susan Allen
1/31/2018 19:02 Samantha Thompson-Franklin: Hi, my name is Samantha Franklin and I am a Acquisitions/Collection Development librarian in north central Idaho.
1/31/2018 19:02 Stella Sandy: Hi, I am Stella from the University of the West Indies
1/31/2018 19:02 Mary Strife: Mary Strife WVU Tech Beckley WV
1/31/2018 19:02 Kenneth Field: Ken Field, Trent University Durham, Oshawa Ontario
1/31/2018 19:02 Steven Chase: Herbert Lesser, Midwest Library Service
1/31/2018 19:02 Kristen Arnett: Barry University Law Library, Orlando FL
1/31/2018 19:02 Corey Seeman: Here you go Leah - https://www.flickr.com/photos/cseeman/28215419649/in/dateposted-public/
1/31/2018 19:02 Krystie Wilfong: Several Librarians from Bates College
1/31/2018 19:03 Chris Hurst: Chris Hurst, Brandon University
1/31/2018 19:03 Tim Peters: Tim Peters, Central Michigan University
1/31/2018 19:03 Samantha Thompson-Franklin: water
1/31/2018 19:03 Kathryn Croskey: Kathryn from Rowan University
1/31/2018 19:03 Robin Maddalena: black tea.
1/31/2018 19:03 Deanna Flores: Deanna Flores Adventist University of Health Sciences. Water
1/31/2018 19:03 Lindsay Coppa: Lindsay Coppa, University of Colorado Colorado Springs
1/31/2018 19:03 Marie Seymour-Green: Coffee or soda
1/31/2018 19:03 Elisa Coghlan: Elisa Coghlan, Marquette University
1/31/2018 19:03 Maureen James: Maureen James
1/31/2018 19:03 Claire Fielder: Claire Fielder, EBSCO, Ipswich, MA
1/31/2018 19:03 Amy Allison: Jeremy Kupsco, Mia WHite, Amy Allison, Emory University
1/31/2018 19:03 Amy Laskowski: Amy From Eastern WA University -Cheney, WA
1/31/2018 19:03 Susan Allen: Susan Allen, ULM Library Monroe, LA
1/31/2018 19:03 Carola Blackwood: Carola Blackwood, De Gruyter
1/31/2018 19:03 Matt Person: Matt Person MBLWHOI Library, Woods Hole, MA
1/31/2018 19:03 Kumru Kastro: Kumru Kastro, Drexel University Libraries, Liaison Librarian, Life Sciences
1/31/2018 19:03 Janice Hall: Janice Hall, Central Piedmont Community College
1/31/2018 19:03 Ryan Burns: Ryan Burns, Texas Tech University Libraries
1/31/2018 19:03 Maria Hugger: MC Hugger from Ipswich, MA
1/31/2018 19:03 Judy Panitch: Judy Panitch, UNC Chapel Hill
1/31/2018 19:03 Leslie Connelly: Leslie Connelly, ASCE, Reston, VA
1/31/2018 19:03 Matt Person: Nancy Stafford, MBLWHOI Library
1/31/2018 19:04 Marcie Hernandez: Public Information Officer in the Marketing Department
1/31/2018 19:04 Mark Engebretson: I'm in communications.
1/31/2018 19:04 Catherine Martin: Community Engagement Coordinator
1/31/2018 19:04 Megan Lowe: Megan Lowe, ULM - Monroe
1/31/2018 19:04 Lynn Bissonnette: System administrator
1/31/2018 19:04 Ilona Burdette: Trouble with audio.
1/31/2018 19:04 Barbara Hood: Communications
1/31/2018 19:04 Ryan Burns: Unit Coordinator/Electronic Media Communications
1/31/2018 19:04 Annie Harrison: Other: Strategic Communications & Marketing Specialist, Brandeis Library
1/31/2018 19:04 Kenneth Biggs: Staff; Promotions Specialist
1/31/2018 19:04 Lauren Jones: Journals marketer
1/31/2018 19:04 Emmeline Elliott: Operations Manager
1/31/2018 19:04 Maureen James: Maureen James , UA Little Rock Collections Management Coordinator
1/31/2018 19:04 Lindsay Coppa: Admin Assitant
1/31/2018 19:04 Sara Wilson: I do marketing, communications, and public programming for our Libraries (but am not a librarian)
1/31/2018 19:04 Kristen Arnett: law librarian
1/31/2018 19:04 Elisa Coghlan: Marketing/outreach coordinator
1/31/2018 19:04 Melinda Gallo: Melinda Gallo, Infobase Learning, New York, NY
1/31/2018 19:04 Sean Kennedy: Communications Director, UNLV Libraries
1/31/2018 19:04 Susan Allen: Susan Allen - Library Specialist
1/31/2018 19:04 Maria Hugger: Librarian AND vendor here.
1/31/2018 19:04 Betz Des Chenes: Content Strategist
1/31/2018 19:04 Lisa Burgess: Former Circulation library specialist, former Cataloger, now Admin Assistant to the Dean and Director of the Librar
1/31/2018 19:04 Amy Laskowski: Associated library staff/marketing/events/web
1/31/2018 19:04 Janice Hall: Administrative Assistant to the Dean of the Library and Chair of Library Marketing
1/31/2018 19:04 Kumru Kastro: Life Sciences Librarian
1/31/2018 19:04 Kimberly Arleth: Electronic Resources Librarian
1/31/2018 19:04 Mark Berendsen: Administrator
1/31/2018 19:05 Catherine Martin: Education and Outreach
1/31/2018 19:05 DeDe Leshy: e resource libn
1/31/2018 19:05 Liangyu Fu: Subject specialist
1/31/2018 19:05 Ann Kucera: Systems Librarian
1/31/2018 19:05 Kristy Padron: Reference & Instruction, we do a lot of outreach.
1/31/2018 19:05 Lynn Bissonnette: system
1/31/2018 19:05 Melissa Funaro: Clinical Librarian/Marketing Chair
1/31/2018 19:05 Amy Allison: librarians
1/31/2018 19:05 Penny Glassman: Systems Librarian/Manager
1/31/2018 19:05 Kenneth Field: Campus Librarian
1/31/2018 19:05 Matt Person: tech svcs, serials preservation
1/31/2018 19:05 Mary Strife: Admin
1/31/2018 19:05 Jodi Poe: Admin, Tech Services, EResources, Social Media
1/31/2018 19:05 Todd Burks: Information Literacy Instructor
1/31/2018 19:05 Kristen Arnett: library circulation supervisor, access services
1/31/2018 19:06 Andrea Puglisi: Technology Engagement Reference Librarian
1/31/2018 19:06 Samantha Thompson-Franklin: I do both Acquisitions/Collection Development and Reference
1/31/2018 19:07 Maria Hugger: Collection Development product manager (and librarian) for a vendor.
1/31/2018 19:07 Kathleen D'Angelo: We don't see an image
1/31/2018 19:08 : Charleston Conference has muted Matthew Ismail.
1/31/2018 19:09 Charleston Conference: Kathleen, I'm seeing the slides. Are you still having a problem?
1/31/2018 19:09 Kristen Arnett: i don't see an image either
1/31/2018 19:09 Amy Allison: I don't see the slides
1/31/2018 19:09 Abigail Wickes: I got them after refreshing the screen
1/31/2018 19:10 Charleston Conference: Are you using Chrome or another browser type?
1/31/2018 19:10 Ellen Sayed: Safari
1/31/2018 19:10 Kristen Arnett: okasy! there it is, had to refresh
1/31/2018 19:10 Charleston Conference: ok good, thanks!
1/31/2018 19:21 Lisa Travis: Lisa Travis, Emory University, Atlanta, GA
1/31/2018 19:22 Elizabeth Sturrock : Elizabeth Sturrock, Massey University, New Zealand
1/31/2018 19:27 Melissa Funaro: Time!!
1/31/2018 19:28 Rebecca Caton: Lack of staff time
1/31/2018 19:28 Marie Seymour-Green: All of the above
1/31/2018 19:28 Kristy Padron: All of those are obstacles to marketing.
1/31/2018 19:28 Kathryn Croskey: Time is also an issue for me.
1/31/2018 19:28 Danielle Kimerer: Definitely Time too
1/31/2018 19:28 Regina Raboin: Both budget & staffing and marketing experience
1/31/2018 19:28 Andrea Puglisi: It's a big charge and not enough time to execute!
1/31/2018 19:28 Katie Edson: Ditto, time!
1/31/2018 19:28 Corey Seeman: Biggest obstacle is the need to be patient - most services take a long time to implement and be embraced by the community.
1/31/2018 19:29 Rebecca Hewitt: Likely to identify needs we can't fulfill
1/31/2018 19:29 Ramona Kohrs: No clear strategy. What's the purpose.
1/31/2018 19:29 Tim Peters: Yes
1/31/2018 19:29 Charleston Conference: I see the slides
1/31/2018 19:29 Sara Wilson: Yes we can see!
1/31/2018 19:29 Marie Seymour-Green: yes
1/31/2018 19:29 Kenneth Biggs: Yes
1/31/2018 19:29 Rebecca Boudreau: yup!
1/31/2018 19:29 Maria Laura Montagna: yes
1/31/2018 19:29 Lisa Burgess: yes
1/31/2018 19:29 Holly Mills: yes
1/31/2018 19:29 Corey Seeman: Yep!
1/31/2018 19:29 Thomas Hoover: yes
1/31/2018 19:51 (Private to Presenters) - Nia Olmstead: great presentation so far! will you be sending out slides?
1/31/2018 19:51 (Private to Nia Olmstead) - Charleston Conference: Yes! Thanks! We'll be posting the video and slides by the end of the week. We'll email attendees when they're available.
1/31/2018 19:52 Kimberly Feilmeyer: Info. Lit & Coll. Dev. Librarian. Member of our library's Reach & Reputation Team.
1/31/2018 19:53 Ramona Kohrs: Any experience/evidence with/on impact of user stories/testimonials in library marketing?
1/31/2018 19:54 Ramona Kohrs: What indicators can we use to measure value of library resources and services?
1/31/2018 19:55 Charleston Conference: For the Q&A session, you can either use the attendee chat box or the "Ask the Presenter a Question" button at the top of your screen. The icon is a green question mark.
1/31/2018 19:56 Robin Maddalena: How do you bridge the gap between providing services users say they need and promoting services they may not know they need?
1/31/2018 19:57 Kenneth Field: Are there other methods of assessment being used at NKU than LibQual+?
1/31/2018 19:57 Tess Grynoch: Do you have any suggestions for gathering user suggestions for services when users might not know the breadth of abilities you have (ex. they think you monitor the book warehouse)?
1/31/2018 19:58 jennifer ringblom: I'm interested to know how you promote specific e-resources or databases to your patrons. Are there ways to let patrons know these resources exist?
1/31/2018 19:58 Marie Seymour-Green: I second Jennifer's question.
1/31/2018 20:00 jennifer ringblom: Additionally, if you measure value based on cost per use, how do you support resources that haven't been promoted to patrons?
1/31/2018 20:00 Amy Allison: At NKU what are some of the library survey questions that were esp. effective at discovering what services users need/value the most?
1/31/2018 20:01 Lisa Burgess: I would also like to hear the answer to Amy's questin
1/31/2018 20:01 Lisa Burgess: question
1/31/2018 20:01 Tracy Matthews: Libraries and vendors share a common need to reach the end users of our products/services - how do you see libraries and vendors partnering together in this marketing model?
1/31/2018 20:02 (Private to Presenters) - Sara Wilson: Thank you for this webinar!
1/31/2018 20:02 Regina Raboin: Our institution limits the amount of student surveys, so we contact the student council when we are looking for information from them, but sometimes this isn't quite enough. Any thoughts about how to gather information from the broader student community?
1/31/2018 20:10 Regina Raboin: thank you!
1/31/2018 20:10 Lisa Burgess: Thank you so much. Very informative.
1/31/2018 20:10 Elisa Coghlan: Thanks!
1/31/2018 20:10 jennifer ringblom: Thanks to everyone!
1/31/2018 20:10 Nina Peri: Thank you.
1/31/2018 20:10 Kenneth Field: Thank you, very informative and useful.
1/31/2018 20:10 Stella Sandy: Thank you it was very interesting.
1/31/2018 20:10 (Private to Presenters) - Ilona Burdette: Thanks so much. I appreciate the insights.
1/31/2018 20:10 Jill Heinze: Thanks to everyone! Great questions!
1/31/2018 20:10 Leah Galka: Thank you!
1/31/2018 20:10 Deanna Flores: Thank you!
1/31/2018 20:10 Amy Allison: very interesting
1/31/2018 20:10 Kenneth Biggs: Thank you!
1/31/2018 20:10 Corey Seeman: Thanks!
1/31/2018 20:10 Elizabeth Sturrock : Thank you from New Zealand. Very interesting presentation :)
1/31/2018 20:10 Rose Elkins: thank you
1/31/2018 20:10 Kumru Kastro: Thank you, very informative!
1/31/2018 20:10 Tracy Matthews: Thanks! Read you book Jill, well done!